Privacy Policy

About Us

Welcome to Ecolonical Lab! Our website address is https://ecolonical.org. At Ecolonical Lab, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or utilize our services.

Information We Collect

Personal Information: We may collect personal information such as your name, email address, contact details, and any other information you provide voluntarily.

Usage Data: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, operating system, referring URLs, and pages visited. This data helps us analyze trends, manage the site, and improve our services.

Use of Information

Personal Information: We may use the personal information we collect to:

  • Provide and customize our services for you
  • Respond to your inquiries and offer customer support
  • Send you important updates and notifications
  • Enhance our website and services
  • Conduct research and analysis to improve our offerings

Non-Personal Information: We may use non-personal information for various purposes, such as analyzing user behavior, monitoring website usage patterns, and optimizing our marketing strategies.

Security Measures

At Ecolonical Lab, we are committed to ensuring the security of your personal information. We utilize a combination of advanced security technologies and procedures to help protect your data from unauthorized access, use, or disclosure. These measures are designed to provide a level of security appropriate to the risk of processing your personal data. However, please note that no system can be completely secure. While we strive to protect your data, we cannot guarantee absolute security against unauthorized access, hacking, data loss, or data breaches.

We employ the services of DigitalOcean and Cloudflare to enhance our security and performance:

  • DigitalOcean: DigitalOcean provides secure data centers and robust security controls to protect your information. More details on their security measures can be found in their Data Processing Agreement (DPA) and Certification Reports. Additionally, SOC 2 Type II and SOC 3 Type II reports are available upon request at [email protected].
  • Cloudflare: Cloudflare enhances our security and performance by providing protection against malicious attacks and ensuring fast content delivery. Cloudflare collects certain information about your visit, such as your IP address and system configuration, to improve its services. More details can be found in the Cloudflare Privacy Policy.

Data Center Location

DigitalOcean operates data centers in Frankfurt, Germany, providing low-latency access for users in Europe and enhancing website performance. More information about their regional availability can be found here.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, we will retain order information for a minimum of seven years for tax and accounting purposes.

If you request to have your information deleted, we will take reasonable steps to erase your personal data from our records, except where we are required to retain the data by law.

Your Rights

Under the General Data Protection Regulation (GDPR), you have several important rights free of charge. In summary, those include the right to:

  • Access your personal data and certain other supplementary information
  • Require us to correct any mistakes in your information which we hold
  • Require the erasure of personal data concerning you in certain situations
  • Receive the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format, and have the right to transmit those data to a third party in certain situations
  • Object at any time to processing of personal data concerning you for direct marketing
  • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • Object in certain other situations to our continued processing of your personal data
  • Otherwise restrict our processing of your personal data in certain circumstances

If you would like to exercise any of those rights, please:

  • Email, call, or write to us
  • Provide enough information to identify you
  • Provide proof of your identity and address (a copy of your driver’s license or passport and a recent utility or credit card bill)
  • Let us know the information to which your request relates

International Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, including GDPR.

Data Sharing

Third-Party Service Providers: We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted third-party service providers who assist us in delivering our services, managing our website, or conducting business operations. These providers are bound by strict confidentiality agreements and are only authorized to use your information for specified purposes.

Legal Requirements: We may also disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety, as well as the rights, property, or safety of others.

What We Collect and Store

We collect information about you during the checkout process on our store. While you visit our site, we will track:

  • Products you have viewed: we will use this to, for example, show you products you have recently viewed
  • Location, IP address, and browser type: we will use this for purposes like estimating taxes and shipping
  • Shipping address: we will ask you to enter this so we can, for instance, estimate shipping before you place an order, and to send you the order

We will also use cookies to keep track of cart contents while you are browsing our site.

When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We will use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for seven years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on Our Team Has Access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased, and where it should be sent
  • Customer information like your name, email address, and billing and shipping information

Our team members have access to this information to help fulfill orders, process refunds, and support you.

External Services and Third-Party Providers

Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their respective privacy policies before providing any personal information.

Payments

We accept payments through the following providers:

  • Stripe: When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Please see the Stripe Privacy Policy for more details.
  • PayPal: When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.
  • WooCommerce: We use WooCommerce to manage our store. During the checkout process, WooCommerce collects data to process your order and manage your account. Please see the WooCommerce Privacy Policy for more details.

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you are logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. Further information about handling user data can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

Vimeo

Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our plugin or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored.

If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account. For more information on how to handle user data, please refer to the Vimeo Privacy Policy at https://vimeo.com/privacy.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. For this purpose, your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. If your browser does not support web fonts, a standard font is used by your computer. Further information about handling user data can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

Podcast and Radio Platforms

Our website uses features provided by various podcasting and radio platforms, including Spotify. When you interact with these services on our website, information about your visit may be shared with the respective platform. For more information on how these platforms handle user data, please refer to their privacy policies:

Affiliate Programs

We participate in various affiliate marketing programs, including but not limited to Amazon Associates and DigitalOcean, which provide us with a means to earn fees by linking to their respective websites. These programs help cover the costs of maintaining our website. When you click on an affiliate link and make a purchase, we may receive a commission at no additional cost to you.

For more information on the data practices of these affiliate programs, please review their respective privacy policies:

Cookie Policy

Our Cookie Policy outlines how we use cookies and similar technologies on the Website. By continuing to use the Website, you consent to the use of cookies in accordance with our Cookie Policy.

Your Rights

You have the right to access, update, and request the deletion of your personal information held by us. If you wish to exercise any of these rights, please contact us using the information provided below.

Changes to the Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective upon posting the revised Privacy Policy on the Website. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at [email protected].